Privacy Policy

At Xntrova Technologies, we respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, process, store, and protect information when you visit or interact with our website, www.xntrova.com, contact us, request our services, or otherwise communicate with us.

Xntrova Technologies is a digital marketing agency providing services including search engine optimisation (SEO), paid advertising/PPC, social media marketing, e-commerce marketing, content marketing, website development, email marketing, and other digital marketing solutions.

By using our website or voluntarily providing your information to us, you acknowledge that you have read and understood this Privacy Policy.

1. Information We Collect

We may collect information that you voluntarily provide to us when you use our website, submit a form, request a consultation, communicate with our team, or engage our services.

Depending on how you interact with us, the information we may collect includes:

Personal Information

• Full name
• Email address
• Phone/mobile number
• Company or organisation name
• Website URL
• Business or professional information
• Information included in your enquiry or project requirements
• Any other information you voluntarily provide to us

Automatically Collected Information

When you visit our website, certain information may be collected automatically through cookies, analytics tools, server logs, pixels, and similar technologies. This may include:

• IP address
• Browser type and version
• Device type
• Operating system
• Approximate geographic location
• Pages visited
• Time spent on pages
• Referring website or source
• Date and time of website access
• Website interaction and usage information

This information may be used to understand website performance, improve user experience, analyse traffic, and improve our marketing activities.

2. How We Collect Information

We may collect information through:

• Contact and enquiry forms on our website
• Free digital audit or consultation forms
• Emails and other direct communications
• Phone calls or other business communications
• Website usage and analytics technologies
• Cookies and similar tracking technologies
• Information provided during service enquiries or client onboarding
• Other legitimate interactions with Xntrova

Our website currently uses forms through which visitors may provide information such as name, email address, phone number, company name, website URL, and information about how they heard about us.

3. How We Use Your Information

We may use the information we collect for legitimate business purposes, including:

• Responding to your enquiries and requests
• Providing consultations and digital audits
• Understanding your business and marketing requirements
• Preparing proposals, quotations, and service plans
• Providing and managing our services
• Communicating with existing and prospective clients
• Improving our website, services, content, and user experience
• Managing client relationships
• Sending relevant service-related communications
• Measuring website traffic and marketing performance
• Conducting analytics and research
• Detecting, preventing, and addressing fraud, misuse, security incidents, or technical problems
• Complying with applicable legal and regulatory obligations
• Protecting our rights, property, and business interests

We do not use your personal information for purposes that are materially different from those described in this Privacy Policy without providing appropriate notice where required by applicable law.

4. Marketing Communications

If you provide your contact information to Xntrova, we may contact you regarding your enquiry, requested services, business requirements, or related information.

Where required by applicable law, we will obtain appropriate consent before sending promotional or marketing communications.

You may request to stop receiving marketing communications from us at any time by contacting us using the details provided below or by using an unsubscribe option included in applicable communications.

Please note that you may still receive essential communications relating to an existing enquiry, service, transaction, or business relationship.

5. Cookies and Similar Technologies

Our website may use cookies and similar technologies to improve functionality, understand website usage, analyze traffic, measure marketing performance, and provide a better user experience.

Cookies may be used for purposes such as:

• Essential website functionality
• Website analytics
• Performance measurement
• Advertising and campaign measurement
• Remembering user preferences
• Understanding how visitors interact with our website

Third-party services used on our website may also place cookies or similar technologies on your device.

You can control or disable cookies through your browser settings. However, disabling certain cookies may affect some website functionality.

Where legally required, we may provide additional cookie choices or consent mechanisms.

6. Analytics and Third-Party Services

We may use third-party technologies and service providers to help us understand website traffic, measure marketing campaigns, improve website performance, and provide our services.

These providers may process information according to their own privacy policies and terms.

Examples may include website analytics, advertising platforms, CRM systems, hosting providers, communication tools, payment providers, and other technology or marketing platforms used by Xntrova.

We encourage users to review the privacy policies of third-party services when appropriate.

7. Sharing of Personal Information

Xntrova does not sell your personal information as a business practice.

We may share information with trusted third parties where reasonably necessary to operate our business, provide services, or fulfill the purposes described in this Privacy Policy.

These parties may include:

• Hosting and website infrastructure providers
• Analytics providers
• Advertising and marketing platforms
• CRM and business management platforms
• Email and communication service providers
• IT and security service providers
• Professional advisers
• Payment and transaction service providers
• Government authorities or law enforcement agencies where legally required

Third-party service providers may process information on our behalf and may be subject to contractual, legal, or technical safeguards as applicable.

8. Client Information

When you engage Xntrova for digital marketing services, we may receive information relating to your business, website, marketing campaigns, customers, analytics accounts, advertising platforms, social media accounts, or other digital properties.

We use such information only as reasonably necessary to provide the agreed services, manage the client relationship, communicate with you, maintain security, and meet legal or contractual obligations.

Clients should avoid providing sensitive personal information through ordinary enquiry forms unless it is specifically required for a service.

9. Data Security

We take reasonable administrative, technical, and organizational measures designed to protect personal information against unauthorized access, misuse, alteration, disclosure, or destruction.

However, no method of transmitting or storing information over the internet can be guaranteed to be completely secure.

Accordingly, while we work to protect your information, we cannot guarantee absolute security of information transmitted to or stored by us.

10. Data Retention

We retain personal information only for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy, provide services, maintain business and financial records, resolve disputes, enforce agreements, comply with legal obligations, and protect our legitimate business interests.

The appropriate retention period may vary depending on the nature of the information and the purpose for which it was collected.

When information is no longer reasonably required, we may securely delete, anonymise, or otherwise dispose of it, subject to applicable legal and business requirements.

11. Your Privacy Rights

Depending on your location and applicable privacy laws, you may have certain rights regarding your personal information.

These may include the right to:

• Request access to personal information we hold about you
• Request correction of inaccurate or incomplete information
• Request deletion of certain personal information
• Request restriction of certain processing
• Object to certain processing activities
• Withdraw consent where processing is based on consent
• Request information about how your personal information is used
• Opt out of certain marketing communications

These rights are subject to applicable legal limitations and exceptions.

To make a privacy-related request, please contact us using the contact information provided in this Privacy Policy.

12. Children's Privacy

Our website and services are intended primarily for businesses and professional users.

We do not knowingly collect personal information from children where such collection is prohibited by applicable law.

If you believe that a child has provided personal information to us without appropriate authorisation, please contact us so that we can take appropriate action.

13. Third-Party Websites

Our website may contain links to third-party websites, social media platforms, advertising platforms, or other external websites.

Xntrova does not control the privacy practices, content, security, or policies of third-party websites.

When you leave our website, we recommend reviewing the privacy policy of the website you visit before providing personal information.

14. International Data Transfers

Depending on the services and technology providers we use, your information may be processed or stored in countries other than the country in which you are located.

Where applicable, we take reasonable steps to ensure that such processing is carried out in accordance with applicable privacy and data protection requirements.

15. Changes to This Privacy Policy

We may update or modify this Privacy Policy from time to time to reflect changes in our services, technology, business practices, legal requirements, or privacy practices.

When we make changes, we may update the “Effective Date” at the beginning of this policy.

We encourage you to review this page periodically to remain informed about how we handle personal information.

16. Contact Us

If you have questions, concerns, requests, or complaints regarding this Privacy Policy or the way Xntrova handles personal information, please contact us.

Xntrova Technologies
A107, 2nd Floor, Sector 8, Dwarka
New Delhi – 110077, India

Phone: +91 868-382-8646
Email: info@xntrova.com
Website: www.xntrova.com

You may contact us using the above details for privacy-related requests or questions. Our current website also lists the Delhi office and these contact details.

17. Acceptance of This Privacy Policy

By accessing and using www.xntrova.com, you acknowledge that you have read this Privacy Policy and understand how Xntrova Technologies may collect and process information as described above.

If you do not agree with this Privacy Policy, you should discontinue use of the website where appropriate.