Refund & Cancellation Policy

At Xntrova, we are committed to providing professional digital marketing and technology services that meet our clients’ business requirements. This Refund & Cancellation Policy explains the terms applicable to payments, service cancellations, and refunds for services purchased through our website or directly from Xntrova.

1. Service Payments

Payments made to Xntrova for SEO, PPC/paid advertising, social media marketing, content marketing, e-commerce marketing, website development, email marketing, or other agreed services are processed according to the commercial terms specified in the applicable proposal, quotation, invoice, or service agreement.

Any third-party costs, including advertising platform charges, domain registration, hosting, software subscriptions, paid tools, licenses, or other external services, may be non-refundable once incurred.

2. Cancellation by Client

Clients may request cancellation of an ongoing service by providing written notice to Xntrova. The applicable notice period, if any, will be as specified in the service agreement or proposal.

Cancellation requests will not automatically result in a refund. Services already completed, work in progress, resources allocated, third-party expenses, or other committed costs may be deducted from any amount eligible for refund.

3. Refund Eligibility

Refunds are considered on a case-by-case basis and depend on the nature of the service, work completed, payment terms, and applicable agreement.

Advance payments for customized services, completed work, or services that have already commenced may generally not be refundable. Digital marketing results may also depend on factors outside Xntrova’s control, including search-engine algorithms, advertising platforms, market conditions, competition, website performance, and client-provided information. Therefore, payment is not refundable solely because a particular ranking, traffic level, lead volume, or conversion target has not been achieved unless specifically guaranteed in writing.

4. Refund Processing

Where a refund is approved, Xntrova will process the eligible amount through the original payment method, where reasonably possible. Processing time may vary depending on the payment provider or financial institution.

5. Cancellation by Xntrova

Xntrova reserves the right to suspend or terminate services in cases of non-payment, misuse of services, violation of agreed terms, or other material breaches. Any refund, if applicable, will be determined according to the relevant agreement and work completed.

6. Contact Us

For cancellation or refund-related requests, please contact us at info@xntrova.com or call +91 868-382-8646. Written requests should include the client/company name, invoice details, service purchased, and reason for the request.

Xntrova reserves the right to update this policy when necessary. Any changes will be published on this page.